Enterprise · Fortune 500 beverage company
A procurement team drowning in confirmations
High volumes of confirmations, tasks and decisions in a tool that treated them all the same. We rebuilt it around what people were actually there to do.
- My role
- Experience and information architecture lead
- Client
- A Fortune 500 global beverage company
- Product
- Internal procurement platform
This case study is being written. The narrative below is confirmed. The detail, the decisions and the screens are still being assembled. This client cannot be named.
The problem
Functionally complete, operationally exhausting
The platform did everything it was specified to do. That was the problem. Confirmations arrived in volume with no sense of which mattered, so the work of using it was mostly the work of deciding what to look at next.
We assessed the existing experience and information architecture, then restructured content by document type and operational cycle, prioritised by how often each was actually used. Task grouping and prioritisation logic were redesigned so the next decision is always the obvious one.
Before
- Comprehensive, but flat: everything weighted the same
- Content organised by system structure, not by work
- High cognitive load on high-volume confirmations
After
- Grouped by document type and operational cycle
- Prioritised by frequency of real use
- Task-focused dashboards with a clear next action
The outcome the client reported was faster task identification and decision-making, and better adoption across procurement teams, on a scalable visual system that later work could build on.
Still to write
What this case study needs
The sections being assembled: what a procurement analyst’s day looked like before and after, the prioritisation logic itself, a measured outcome, and screens.